If there are any replacements costs, your bins will be replaced on the next collection day after payment has been received.

If you find your bin please let us know.Once you have contacted us, check that a neighbour hasn't taken your bin by mistake. The sticker on the side of the bin will show the right property address.Contact us within 24 hours (and before 11pm on the day after your collection) online or by calling or 0800 800 169 to report a lost, stolen or missing bin.Lost, stolen or missing bins and replacements The repair will take place on your next collection day (within 2 weeks), please leave bin kerbside from 6am to 6pm. Graffiti is not considered damage and is the responsibility of the householder to remove.We will repair or replace a faulty or damaged bin at no cost providing there has been no purposeful vandalism of the bin by the property owner.Knowing the serial number is important as it helps us identify the correct bin. Your bin's serial number is printed in white on the side of your bin.